Terms and Conditions

1. Entry is subject to all conditions displayed on the booking confirmation email and at the front entry.
2. No food, beverages or animals may be brought onto the premises without prior consent by Management.
3. Management reserves the right to inspect bags on entry and exit, and to refuse entry or remove guests for vandalism, stealing, offensive behaviour, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with any condition of entry.
4. You should consider this participation an exercise in good judgement and act in a responsible manner while using the facility.
5. Timezone takes all reasonable steps to provide you with a safe and enjoyable experience. However, Timezone will not be liable to any person in respect of the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of Timezone or its employees, contractors or agents) or otherwise. This exclusion of liability does not apply to liability which cannot by law be contracted out of.
6. Management reserves the right to change terms and conditions at any time. The updated terms and conditions will apply to all transactions occurring after the date of publication.
7. Adults/carers are responsible for persons under their supervision.
8. Any photographs, videos or sound recordings taken by you at the premises must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited and may result in loss or damage to Timezone.
9. Your image may be taken at any time for security purposes or for use in marketing materials, and you consent to the use of your image for these purposes.

Last updated 20/05/2021

Timezone will do everything to ensure gift cards are posted promptly, but delivery times can be affected by circumstances unforeseeable to Timezone, i.e. postal service high demand, etc. Physical and electronic gift cards purchased through this website on and from 1 August 2024 are subject to the following terms and conditions:

TERMS AND CONDITIONS OF USE: By purchasing or using this gift card, you agree to be bound by the following terms and conditions. Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. The credit balance on this card is only redeemable for goods and/or services that are available for purchase via EFTPOS at TIMEZONE, KINGPIN and ZONE BOWLING venues within Australia or online via the social booking engines accessible at https://booking.zonebowling.com and https://booking.kingpinplay.com. This card is not redeemable for cash, cannot be re-sold and cannot be reloaded. This card will expire in 36 months after the issue date, at which time any unused balance will be forfeited. No change will be given but any remaining balance may be applied to future purchases. If a purchase exceeds the available card balance, you must make up the difference with another payment method. You are liable for all transactions on your card except to the extent to which there has been fraud or negligence on our part or on the part of our employees. For card balance or assistance, please call 1300 554 268. For venue locations please visit timezonegames.com, kingpinplay.com or zonebowling.com.

TEEG Australia Pty Ltd (‘TEEG’) has engaged Vii Pty Limited (‘Vii’) to provide personalised eGift Card services. You acknowledge and agree that you must comply with the content guidelines set out below in order to use the personalised eGift Card services.

Content Guidelines for Personalisation

You must ensure that the images and videos that you upload (‘Content’) do not breach any intellectual property, privacy, publicity or other rights of any third party (‘Rights’).

Images/videos must not contain:

• provocative, sexual, violent or otherwise offensive content;
• nudity or semi nudity;
• profanity or obscenities;
• firearms or weapons or appear to be violent or abusive;
• libellous, defamatory, discriminative or other content deemed offensive;
• material that could infringe copyright, including without limitation, images of celebrities, actors, musicians, sports people, cartoons or other famous people;
• racial, prejudicial or discriminatory subject matter;
• images that show illegal or anti-social behaviour;
• nationalistic, political statements or politically motivated messages or symbols; or
• material which may breach any laws or relevant standards or codes, or which may otherwise give rise to civil or criminal proceedings. (collectively ‘Sensitive Material’)

All videos and images that are submitted will be automatically screened prior to the personalised Timezone eGiftCard being issued to identify Sensitive Material. You acknowledge that the screening process may fail to identify Sensitive Material and agree that, notwithstanding the screening process, you remain solely responsible for ensuring that the videos and images uploaded by you do not contain Sensitive Material and comply with these content guidelines.

By uploading Content, you:

• confirm and warrant that you either own the Content, or have obtained of the owner of the Content and all persons appearing in the Content to use the Content in connection with the eGift Card Personalisation service;
• acknowledge that variations in colour, image quality and position may occur in the finished product and that the appearance of the Content on the finished Gift Card is dependent on the quality of the Content submitted by you;
• agree that the Content (and any personal information provided by you) will be used and shared with Vii and its suppliers for the management and fulfilment of your order.
• grant TEEG and Vii the right to use, modify, print, store and reproduce the Content for the purpose of providing the eGift Card personalisation service to you;
• consent to the use and disclosure of the personal information provided by you in the manner disclosed in these content guidelines and in TEEG’s and Vii’s privacy policies 
• acknowledge and agree that if you upload content that infringes any Rights, you will pay all losses, costs or expenses TEEG and Vii incur in connection with the infringement of such rights; and
• acknowledge that TEEG reserves the right to refuse and not fulfil your order if either TEEG or Vii, in their absolute discretion, consider that the Content is unacceptable, inappropriate or does not meet these content guidelines. In such instances, TEEG will notify you and any payments will be refunded.

1. Introduction

• These are the Terms that govern the relationship between you and Timezone when you purchase a birthday party package.
• By purchasing a birthday party package, the purchaser warrants that they have read, understood, and agree to be bound by these Terms & Conditions.

2. Guarantees

• You are entitled to the benefit of a series on non-excludable consumer guarantees under the Australian Consumer Law. Except where we fail to comply with these consumer guarantees in connection with the provision of goods or services to you or are otherwise required to provide you with a refund by law, payments made in respect of birthday party bookings via this Website are non-refundable and are not available for exchange.
• We cannot guarantee you or your guests will be able to complete your birthday party if you or any guests in your group are late.
• If, in unforeseen circumstances, Timezone encounters technical issues, your birthday party start time may begin later than the original booking start time.

3. Purchasing a Birthday Party Package

• The purchasing of birthday party packages and extras may be subject to credit card and other fees. Timezone reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
• Birthday party prices are subject to change. Any change will only apply to bookings made after the date that the change is published. All prices are in AUD and include GST.
• Birthday party booking deposits can be paid through this website or over the phone by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of booking.
• Birthday party booking deposits can also be paid at any Timezone venue by using EFTPOS or Cash. Your EFTPOS account will be debited at the time of booking.
• Timezone uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
• Timezone does not have access to your full card number, this credit card payment is secured by DPS.
• DPS have bank-grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
• DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
• Payments are processed in real-time.
• Handle your birthday party confirmation email as you would cash. Be cautious if someone offers to sell you this document – it has no official resale value and may be an unauthorised copy. You release Timezone from any liability, claim or the like arising as a result of TIMEZONE honouring a stolen or unauthorised copy of an e-voucher. Lost, damaged or stolen birthday party confirmations cannot be replaced.
• Timezone reserves the right to refuse any order placed for any Timezone birthday party package. Management reserves the right to change the Terms and Conditions at any time by posting the revised terms on this website. Any such changes will only apply to bookings made after the date that the updated Terms and Conditions are published.
• A $100 deposit is required when booking your party; the final balance may be paid on the day of the booking. A minimum of 3 business days’ notice from the date of the birthday party is required to receive a refund of the deposit amount.

4. Birthday Party Restrictions and Requirements

• There is a minimum of 10 guests required for each birthday party booking.
• No external food or beverage is permitted, unless in relation to a food allergy which the venue has been made aware of or unless prior consent is given by management. The exception to this rule is for birthday cakes, which are permitted.
• If your birthday party package includes food and/or beverages, your birthday party group will either be eating in the venue’s party room, subject to availability.
• You must arrive 15 minutes prior to your birthday party start time to ensure your party begins on time.
• Timezone birthday parties run for the following approximate length of time:

1. 1. 1. 1. Two and a half (2.5) hours.

• • • Where your birthday party package includes access to a space for cake cutting and food, the space will be available for up to 45 minutes only. Please note that though every endeavour is made to guarantee tables are available for adults, during busier periods this may not always be possible. Please check this upon booking with a venue.
    • The following information must be confirmed at least 72 hours before the time that the birthday party is scheduled to occur:

1. 1. 1. 1. The final number of guests attending;
         2. Any special dietary requirements i.e. vegetarian or food intolerances (if applicable to the birthday party package you have purchased); and

• • • If you would like to order any additional platters, cake or extras (if applicable to the venue you have booked with). Note that platters cannot be cancelled within 72 hours of the party.
    • The minimum age for children at Timezone parties is 5 years old.

5. Arcade Game Inclusions

• Timezone has a colour system for games based on the type of game. The conditions that apply to each game type are as follows:
  • RED card readers are ticket games and are available for the entire duration of your party based on the venue and chosen package.
  • YELLOW card readers are video games and are available for the entire duration of your party based on the venue and chosen package.
  • PURPLE card readers are prize games and may have no or a selected number of plays based on the venue and chosen package.
  • GREEN card readers are attraction-based games and may have no or a selected number of plays based on the venue and chosen package.
  • BLUE card readers are restricted or featured games and may have no or a selected number of plays based on the venue and chosen package.
  • ORANGE card readers are photo booth style games and may have no or a selected number of plays based on the venue and chosen package.
• No additional Powertickets are awarded during time play including birthday party packages.

6. Bowling, Bumper Cars and Laser Tag

• Some Timezone venues offer additional attractions to add to your party. When adding additional attractions to your party, such as Laser Tag, ensure you review any restrictions of these attractions prior to booking them.
• Restrictions can include (but are not limited to) age, height, weight, and capacity limitations. 
• For information on what restrictions apply to certain attractions, please see the below links;
  • Bowling
  • Bumper Cars
  • Laser Tag

1. These terms govern the purchase of booking vouchers through the Timezone website. By purchasing a booking voucher, you agree to be bound by the version of these terms published on this website at the time that you completed your purchase.

2. You are entitled to the benefit of a series of non-excludable consumer guarantees under the Australian Consumer Law. Except where we fail to comply with these consumer guarantees in connection with the provision of goods or services to you, or are otherwise required to provide you with a refund by law, payments made in respect of booking vouchers purchased via this Website are non-refundable, cannot be redeemed for cash and are not available for exchange.

3. The liability of Timezone for a failure to comply with the non-excludable guarantees imposed by the Australian Consumer Law shall be limited:

a) In the case of goods, to the:

(i) Replacement of the goods or supply of equivalent goods; or

(ii) Payment of the cost of having the goods repaired or replaced, and

b) In the case of services, to the:

(i) Resupply of the services; or

(ii) Payment of the cost of resupplying the services.

4. Booking vouchers are valid for the duration of the booking and will expire once the booking date and time have passed.

5. We recommend you arrive at least 15 minutes prior to your booking to check-in and undergo any necessary safety briefing.

6. We cannot guarantee you or your guests will be able to complete your activities if you or any guests in your group are late.

7. If Timezone encounters technical issues your booking start time may be delayed.

8. Where you purchase a concession booking voucher, suitable identification must be provided at the venue. Timezone reserves the right to refuse to honour concession booking vouchers where you or your guests (as applicable) are unable to produce suitable identification.

9. Purchases made through this website may be subject to credit card and other fees. These fees will be identified during the booking process. Timezone reserves the right to vary the amount of this transaction fee from time to time.

10. Prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices in AUD and include GST.

11. Booking vouchers can only be purchased through this website through the use of a major credit card or PayPal. Your credit card or PayPal account will be debited at the time that you purchase the voucher.

12. Timezone uses the Windcave Payment Gateway for its online credit card transactions. Windcave processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

13. Payments are processed in real-time and Timezone does not have access to your full card number.

14. Windcave have bank-grade security. All transaction details are stored in their PCI-DSS compliant data centre.

15. Windcave software is certified with over 200 banks globally. Visit https://www.windcave.com for more info on online credit card payments.

16. Handle your booking voucher as you would cash. Be cautious if someone offers to sell you this document – it has no official resale value and may be an unauthorised copy. Lost, damaged or stolen vouchers cannot be replaced. You release Timezone from any liability, claim or the like arising as a result of Timezone honouring a stolen or unauthorised copy of your booking voucher.

17. Timezone reserves the right to change these terms and conditions at any time without notice by publishing the updated terms on this website.

Last updated 08/11/2023

1. Prizes and Powerticket prices are subject to change.
2. The Prizes page can found here https://www.timezonegames.com/en-au/prizes and must be used as a guide only.
3. Prizes cannot be redeemed for cash.
4. TEEG Australia Pty Ltd reserves the right to change these terms and conditions at any time by publishing the updated terms on this website.
5. Except in cases where responsibility cannot be excluded by law, including where a non-excludable consumer guarantee applies under the Australian Consumer Law, TEEG Australia does not take any responsibility if product descriptions are incorrect and do not represent actual product.
6. In cases where limitations apply on prizes available for redemption due to rules, regulations and laws in place, prizes may not be available in all states.
7. Please contact your closest venue to redeem prizes.

Last updated 08/11/2023

By purchasing or using a Powercard, you agree to be bound by the following terms and conditions.

1. Treat Powercards like cash. Timezone will not be held responsible for defaced, mutilated, altered, lost or stolen Powercards and these will not be replaced, refunded or redeemed.
2. Register your details on our website or via the Fun App and we may be able to transfer your Powertickets and cash balance.
3. The credit balance on this Powercard is redeemable for game use at Timezone, Zone Bowling and Kingpin venues within Australia only.
4. A Powercard cannot be used for birthday party deposits, to purchase time play packages, to purchase gift cards or to acquire Timezone goods and/or services online.
5. This card is not redeemable for cash and cannot be re-sold.
6. The credit balance and Powertickets on this Powercard cannot be exchanged for cash.
7. No change will be given for the remaining balances but any remaining balance may be applied to future play credit.
8. Powercard credit balances including play credit and Powertickets cannot be combined with other Powercards.
9. Powercards will expire 12 months from the last in-venue use date, at which time any unused balance and Powertickets will be forfeited. App reloads do not count towards extending your Powercard expiry.
10. You are liable for all transactions on this Powercard except to the extent to which there has been fraud or negligence on our part or on the part of TEEG Australia Pty Ltd employees. 
11. Monies, bonuses and Powertickets cannot be split across separate Powercards.
12. All loads must be onto a single Powercard and any bonus amounts placed onto the same Powercard.

Register your Powercard at https://portal.timezonegames.com/ or on the Timezone Fun App. 

Last updated 12/11/2024

Before purchasing a Time Play package, ensure that you understand the conditions and inclusions. Further information on Time Play packages including pricing and inclusions can be found here.

1. Each Time Play package is valid for one person to use ONLY.
2. Sharing of Time Play will result in the forfeit of package inclusions.
3. Price and inclusions are subject to change.
4. All games and inclusions must be used in the allocated time.
5. The allocated time begins after the successful completion of the purchase (the transaction) and the time play package cannot be used at a later date or time in future. 
6. A delay between each successful tap is used to reduce the risk of Time Play packages being shared.
7. Powertickets are pre-loaded to your Powercard, additional Powertickets will NOT be awarded during Time Play. Exclusions apply to some packages.
8. Time Play packages are subject to availability and may not be available in all venues.
9. Your gameplay credit balance cannot be used during a Time Play package. After the time has lapsed, credit balances will be able to be used.
10. Timezone reserves the right to change, alter and remove Time Play packs by publishing the updates to this website. Any such change will not apply to Time Play packs acquired prior to the date of publication of the change.
11. Further Powercard terms and conditions apply. 

Last updated 08/11/2023

1. Timezone Rewards was launched on Monday 2 March 2020 with benefits accumulating from this date.
2. Timezone Rewards is calculated on Rewards Points which equates to total spend across Timezone venues.
3. One (1) Reward Point equals One AUD Dollar ($1).
4. Game credits that are awarded for every 250 and 1000 Reward Points are sent to your Fun Account via an in-app redemption voucher.
   
   For clarification, for each 1,000 Reward Points, you are awarded 2 x $25 vouchers only. For example, 1x $25 voucher is sent at 250, 500, and 750 Reward Points. 2 x $25 vouchers are sent at 1,000 Reward Points. 1 x $25 voucher is then sent at 1250, 1500, and 1750 Reward Points. 2 x $25 vouchers are sent at 2,000 Reward Points and so on.
5. Benefits are only valid on active Powercards.
6. Upon reaching the GOLD tier Powercard, the daily free Yellow card reader game is automatically credited the following day after a successful sale transaction of $1 or more.
7. $1 per 92 days must be spent for the daily free Yellow card reader game to be credited to your Powercard and is only applicable in Timezone venues where an in-venue transaction has taken place.
8. Discount gameplay may not be available on all games.
9. Tier exclusive offers, invitations to events, discounts on redemption, partner offers, birthday bonus credits and party package discounts are based upon receiving marketing communication from TEEG Australia Pty Ltd and are not an always on offer. 
10. Birthday bonus credits and party package discounts are only available to be redeemed in Timezone venues and exclude any food and beverage add-ons.

Last updated 09/08/2024

From 01 June 2022, the sign up bonus has been increased to $10. Any new account downloads from 01 June 2022 will receive a $10 sign up bonus. Previous $5 sign up bonuses will not be increased.

Thanks for downloading and creating a Timezone Fun account! In order to receive your $10 sign up bonus, please ensure you've completed your profile. You will then be awarded a FREE $10 game credit voucher to redeem. See the steps below on how to receive your $10 sign up bonus: 

1. After creating your Timezone Fun account, complete your registration process.
2. Ensure the Timezone Fun App has been downloaded on your device and log in to your account.
3. Open the Fun App and click on the icon called "Account", navigate to the "Profile" setting and ensure that you've added both an EMAIL and MOBILE to your account.
4. Once you have both an EMAIL and MOBILE added to your account, please wait at least 24 hours until your sign up bonus voucher appears in your account.
5. The voucher will be shown in the app's 'My Vouchers' section. You can access this section from the "Home" tab at the bottom of the screen.
6. When you receive your $10 sign up bonus voucher, click on the voucher to reveal the barcode.
7. Head into a Timezone venue and present your voucher to the Timezone Funsquad and we will load the $10 sign up bonus credits to your Powercard.

Terms and Conditions

1. The Timezone Fun App sign up bonus offer is valid until 30 June 2025.
2. Guests must sign up for a Timezone Fun account, add a valid email and mobile to their account, download the Fun app and log in prior to 30 June 2025 to receive a $10 sign up bonus voucher.
3. The voucher expires 30 days from receiving the voucher and must be redeemed within 30 days for the credit to be applied to a Powercard.
4. No extensions will be given to expired vouchers.
5. The voucher is only able to be redeemed in Timezone venues in Australia.
6. Timezone reserves the right to change or alter these terms and conditions without notice.

1. Double Dollars is valid on Saturday 15 & Sunday 16 February 2025 for all Powercard tiers.
2. Double Dollars is live from 1am AEDT, Saturday 15 February 2025 and expires on 11:59pm AEDT, Sunday 16 February 2025. Double Dollar Deals are redeemable from 1am AEDT, Saturday 15 February 2025 on the Timezone Fun App and in venue during Timezone trading hours.
3. Gold & Platinum Powercard tier members receive Double Dollars early access via the Timezone Fun App only. Valid from 1am – 11:59pm, Friday 14 February 2025.
4. Game credit loaded is valid for 12 months from the last in-venue use.
5. Must load Double Dollars in a single transaction. Any subsequent bonus must be loaded on a single Powercard.
6. Double Dollars can only be purchased and loaded in a venue or via the Timezone Fun App on the date range mentioned above.
7. Double Dollars can’t be used in conjunction with any other offer or campaign.

1. The discounted price of packages excludes any extras and add-ons.
2. Excludes Epic Party package, adult birthday parties, group & corporate or Christmas party packages.
3. This offer is only valid for new Timezone party bookings made between 13 December 2024 – 28 February 2025.
4. The party must be scheduled and occur by 31 March 2025.
5. The discount cannot be combined with any other promotions, offers or discounts.
6. The terms & conditions of the standard Timezone party booking policy apply to all discounted bookings.